If you are unhappy with our service
We take our ethical responsibilities very seriously and will use our best endeavours to resolve problems to your satisfaction. Foremost in these commitments is our focus on acting in your best interests, treating you with courtesy and respecting your autonomy. If you are unhappy with any aspect of the counselling support or supervision we provide, please in the first instance discuss this with us. After listening to you and making appropriate notes, we will take concerns, issues, or problems that you raise about any aspect of our practice to Supervision. This is for further reflection, to gain an expert perspective of an independent practitioner and to identify any blind spots or areas of poor practice. As a result of this, we will formulate a response and a plan of action to resolve the issues you have raised and to make repairs to the therapeutic or supervisory relationship.
As an Member of the National Counselling and Psychotherapy Society, and accredited to the Professional Standards authority register, Sue abides by its professional 
Code of Ethics and Complaint and Concerns Procedure. This includes working to high professional standards and a requirement to report any complaints against the registered member to the membership organisation . If you feel that issues you have raised have not been sufficiently resolved by discussion and the agreement of remedial steps, you have recourse to raise these concerns with the NCPS. You can also contact an NCPS Professional Conduct Officer by phone on 01903 213683 or email conduct@ncps.com
Sue is also covered by Professional Civil Liability Insurance which includes Indemnity, Public Liability and access to a legal helpline. To date there has never been a complaint made.
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